After-sale service

To Respected Users:With your support and trust, in order to protect your interest and provide you with better and higher-quality service, please read as followings:

refund policy

  • Within 7 calendar days of delivery if the product has no manufacturing defect, and is still in new or like-new condition.
  • Within 7 calendar days of delivery if the product has a manufacturing defect.

A refund will not be provided in following cases

  • The refund was requested beyond 7 calendars days of delivery;
  • Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
  • Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
  • Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
  • Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
  • Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

replacement policy

  • Within 7 calendar days of delivery if the product has no manufacturing defect and is still in new or like-new condition.
  • Within 15 calendar days of delivery if the product has sustained substantial damage in transit.

A replacement will not be provided in following cases

  • The replacement was requested beyond 15 calendars days of delivery;
  • Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
  • Due to use of error and unauthorized repair,reform caused by damage to the machine;
  • After purchase due to fall and cause damage to the hardware of transport;
  • Not according to our company to provide manual operation caused damage to the machine;

If the product does not meet the conditions of refund and replacement, please refer to the maintenance policy.